Voicemail capabilities have evolved from the traditional voice message exchange to an advanced telemarketing platform. In this article, you’ll learn what voicemails are and how this simple telecommunication software program can make your business thrive and reach new heights.
Voicemails are prerecorded messages the caller leaves when the recipient of the call is unable to answer, whether they’re doing something or busy making calls. In addition, voicemails look like an answering machine and are stored in a private server called a mailbox.
On top of that, voicemails are similar to how emails function. However, the messages aren’t text but voices. Also, when you’re looking for a reliable voice mailing service provider for your business, you might want to consider a ringless voicemail feature.
Ringless voicemails prevent you from distracting your clients and prospects. When they can’t answer your call, it’ll simply get redirected from your mailbox or call logs until you open it. If you want a voicemail with this feature, you may visit Drop Cowboy Ringless Voicemail or your local providers for more info.
What Are The Different Types Of Voicemails?
Voicemails come in different types. Here are some of them that you might want to consider for your business:
- Standard Voicemails – These are basic voicemails that go directly to the recipients’ mailboxes where they can be retrieved, stored, forwarded, or erased.
- Extended Voicemails – These are upgraded voicemails with an added feature called the ‘what to do’ button. Also, they have three mailboxes, unlike standard voicemails.
- Virtual Voicemails – These are the most modern among other voicemail types used for smartphones and other mobile devices. It allows recipients to check their voicemails without listening to them. Also, virtual voicemails allow you to integrate other tools, such as Power Dialer, for a more productive and effective business operation.
Considering today’s digital era, virtual voicemails are the most suitable for most businesses. Not to mention that most people nowadays spend their time using their smartphones and other advanced mobile devices. You wouldn’t want to let go of this opportunity that may help you improve your business revenue significantly.
What Are The Basic Features Of Voicemails?
Due to continuous advancements in technology, voicemails aren’t equipped with tons of features that may help improve your business operations in terms of productivity and efficiency.
Here are some of the most common features that today’s voicemails have:
- Ringless Voicemails – As discussed earlier, this feature allows you to send voicemails without disturbing your busy contacts, helping you preserve a positive customer experience.
You may check this video to know more about ringless voicemails:
- Workflow Automation – It allows you to improve your campaigns by automating repetitive manual tasks, such as scheduling voicemails and creating unique content.
- Automated Virtual Assistant – When your contacts respond, a virtual assistant is always present to help. It’ll automatically send a response back and forward those calls and messages to your central call center unit.
- Analytics – This feature allows you to see who responds to your voicemails and who doesn’t. Also, it provides insights that will help you improve your services.
- Long Storage Capacity – It allows your recipients to store voicemails for as long as they want.
- Missed Call Display – Some voicemails may offer this feature that notifies and alerts your recipients about the voicemails you sent by giving them missed calls.
Furthermore, the features included may depend on the plan you want to purchase. Of course, more features would mean higher expenses. So, make sure to determine the needs and goals of your business to maximize the use of different features.
How Can Voicemail Software Boost And Grow Your Business?
As you probably know, using voicemails is a strategic marketing campaign. However, many businesses still wonder how this software increases the success and improves the performance of any business. To find that out, you may start going through its benefits. This will also help you understand how voicemails work.
With that, here are the following benefits of integrating voicemail software into your marketing campaigns:
- It Helps Transport Vital Data
Voicemails help businesses pass relevant and crucial pieces of information across different departments. It includes business operations, goals and objectives, customer data, and other necessary details that keep the business moving.
With the help of voicemails, your business activities and workflow become seamless and streamlined, boosting productivity and reducing unnecessary work expenses. Not only that, but it also ensures that any vital information about your company will reach your prospects.
- It Is Non-Interruptive
As mentioned above, most voicemail software has a ringless feature that prevents interrupting clients and prospects while being efficient at the same time. It drops a voicemail or whatever message your business wants to distribute to your clients without causing any disturbance or annoying their day.
On top of that, it gives your prospects and clients privacy, which gives calmness and peace of mind. Not only that, but it also gives them the freedom to reach out and reply whenever they want, maintaining a relevant and positive customer experience throughout the process.
- It Serves An Excellent Reminder
Another great benefit of using voicemail is how it reminds your prospects and clients about the existence of your business, including your products, services, limited promotions, and sales. It helps you foster and maintain a connection with them, increasing your chances of making sales and closing deals.
Also, it helps remind customers about your business without interrupting your daily tasks and activities. In this way, they can always be updated with the latest news concerning your business, creating awareness, increasing sales, and securing the success of your company.
- It Saves Time and Energy
As you all know, time is money, and wasted time means wasted money. That’s why it’s important to find a way that will help you reduce and save work hours and energy. Fortunately, voicemail software will help you address this concern. It’ll help you reach out to prospects and clients effectively without wasting anyone else’s time and resources.
Here are some tips to productively and efficiently use voicemail software:
- Answer Questions
Most people usually ask for basic information during their first call, such as business hours, key locations, event details, etc. In that case, you may use your voicemail to reach out to them and introduce your company. In this way, their first call would be the start of the purchasing process.
When you send them the voice message, make sure you include every piece of basic business information to help save time and effort.
- Let Prospects Know What You Need to Know
When you send a voicemail, inform your clients and prospects about the things you want to know when they give a response. By doing so, you’ll be able to provide them with an efficient response and detailed information.
Also, you may ask them about how you want to be contacted. Do you prefer customer response on email, mobile phone, or office telephone line? In addition, you may include when you’re free to answer their calls.
- Reduce Sifting Messages
Reading every voicemail response from clients and prospects is time-consuming. It takes a lot of time only to find out that most of them don’t make sense. For this reason, you might want to use a tool that transcribes voice messages into text messages and emails directly to you.
With this, you’ll be able to quickly skim through a flood of messages, determine those you need to prioritize, and immediately call them back.
Also, voicemail has an automated virtual assistant that automatically gives out responses and efficiently forwards calls to their respective customer service agent. This ensures that you won’t be wasting your customers’ time waiting for you to answer. Also, it allows your customer to leave a voice message, which can be emailed directly to you.
- It Helps You Win Back Customers
Your clients may lose their interest in doing business with you due to intense competition in the market. If this continues to happen, your business may suffer, resulting in a significant loss of sales and lowering the chances of reaching your goals. But with voicemails, you have a chance to win back the clients that you lost.
When you reach out to them using voicemails, give them nice welcome-back offers, such as special promotions and seasonal sales, to encourage and please them to come back.
On top of that, voicemails may help you foster and maintain strong relationships between you and your customers. With the help of voicemails, it would be easy for you to deliver important details to your clients and keep in touch with them.
Furthermore, you may use your voicemail platform to create a loyalty program for your most usual customers. In this process, you can give them exclusive rewards that will encourage them to be loyal to your company.
Also, don’t forget to implement the drip method to check on them and hear some feedback.
- It Widens Your Outreach Program
Door-to-door marketing campaigns and call campaigns have plenty of great advantages. However, there’s a chance that prospects may decline your offers, significantly reducing the opportunities of making sales over time. If this continues, your outreach will decrease, and the success of your business will be at stake.
But don’t worry, voicemails may help you prevent that situation. Using voicemails allows your business to increase your customer reach and keep up with them consistently. This is all possible because most people are more attentive to answering voicemails than other forms of direct marketing. So, the fear of doors shutting down and calls hanging up is now eliminated.
- It Comes With Powerful SMS Marketing
SMS marketing is one of the most effective marketing solutions that helps your business achieve its goals and success. It allows your business to expand its reach across the globe, thereby increasing sales opportunities.
Here are some tips that will help you leverage the power of SMS marketing:
- Be Clear
You want to make sure that your message is concise and easy to understand. It’d be best to avoid using emoticons, all caps, and symbols that may affect the readability of your message. Also, it would be ideal to use plain English and avoid using complex terms that would require a dictionary to understand.
If your recipients won’t be able to get the gist of your message in one glance, there’s a high chance of your messages getting ignored.
- Avoid Open-Ended Messages
Open-ended messages have no information that would close the stated idea. For example, you sent an invitation to a special sales event but didn’t include when it would end. They probably won’t act on it since they’re not sure about the information they receive. But when you give them complete and specific details, there’s a high chance that they’ll participate.
- Include Call-To-Action Buttons
Call-to-action (CTA) buttons are one way to boost customer engagement. That’s absolutely what you’re trying to achieve: to get them engaged throughout the process to increase sales opportunities. Some winning CTA buttons include click here, show this text, buy now, text to win, and text to vote.
On top of that, SMS marketing features usually have no character count limit, meaning you can send messages as lengthy as you want. You can share your company history, goals, case studies, etc.
- Boosts Employee Morale
Pressure and stress are the two most enemies that may prevent your employees from doing their best and being more passionate about their work. If your employees are down, their productivity might be affected, and your sales might start to decline, putting your business in danger.
Luckily, voicemail software may help save your employees by eliminating the stress of clients who hang up on, yell at, and threaten them. Voicemails promote a comfortable connection between you and your client. Every message goes directly to your customers’ mailbox, thus reducing taxing and pressured interactions.
Voicemail software is an effective marketing solution that may help your business reach its goals and succeed. If you’re still in doubt about whether it’s possible or not for simple software to help your business prosper, you might want to consider the benefits presented above.
These include effective information distribution, non-interruptive characteristics, positive employee morale, SMS marketing inclusion, etc. But before you implement a voice mailing system, define your goals and understand your needs to get the best service at the best price.